Frequently asked questions

Before you book

How do I make a booking on your website?

You can click here to start your booking.

What information do I need in order to book?

Passengers pick and drop loaction, date of trip and contact details.

I cannot find a route I want to book. What to do?

Please click here to contact us.

How do I pay for my transfer?

You can pay in cash or by credit card to driver.

What happens if I cancel my booking?

Where a booking is cancelled due to circumstances beyond your control we try to be understanding and provide free cancellation. For business travel or social events, fees may be charged for cancellations within 24 hours of the scheduled journey, with a further charge if the vehicle is already on its way to collect you.

Is the price per person or per vehicle?

All the quoted prices are per vehicle. Where two or more vehicles have been requested the price will be given per vehicle or for group of vehicles.

Is there any other cost?

All quoted prices are complete and no extra hidden cost is applicable, depending on your journey, where incurred you have to pay all Parking / Toll charges at actuals.

Can I book a transfer with more than one stop?

Please click here to contact us.

Before you travel

What luggage entitlement will I have?

We don't have any restrictions on luggage, it all depends on the vehicle's capacity you book.

Where will I meet the driver when I arrive?

Your driver will meet you at the exit from the customs hall inside the airport terminal, holding a sign with your name written upon it.

What happens if I can’t locate my driver?

You will receive a relevant contact number with booking confirmation to get in touch if having any dificulty locationg your driver.

My group size has changed, can I choose another vehicle?

Please click here to contact us.

What will happen if my flight gets delayed?

All incoming flights are monitored, so it does not matter how delayed your flight is, or how early it arrives, there will be a driver waiting for you.

Need more help?

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